Wednesday, 18 January 2017 09:54

User Experience Fail: Tesla App leaves driver stranded

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Tesla continues to be a company that excites and surprises the status quo, but I am sure Mr. Negri is hoping the user experience of Tesla continues to evolve. Overall the user experience that is attached to Tesla is that of a very forward thinking consumer that is also techno-savvy and environmentally conscience. This high-end experience is something to truly behold from the gigantic interior spaces to the iconic giant touch-screen interface tucked into the dash. Unfortunately for one Tesla owner, the user experience was less than stellar.  Ryan Negri, an angel investor in the US, went for a drive in Red Rock Canyon at the weekend to take some pictures of the newly fallen snow. Unfortunately, as Tesla models require a network connection to unlock using a smartphone, Mr Negri and his wife were locked out of the car. His wife Amy ran two miles to find signal and managed to call a friend to pick her up to retrieve the keys from home, as spotted by

Tesla should have taken into consideration many users would assume that they are connecting to a potential in-car hotspot for the app to car interaction. This oversite while a bit comical with a happy ending for Mr. Negri, could have been a larger issue in the context of other circumstances. Technology in many ways is advancing quicker than we can understand how to use it. Hopefully, Tesla will include a nice welcome to your car video that explains the ins and outs of the app and connectivity issues early for newer drivers

Read 849 times Last modified on Friday, 21 April 2017 23:29
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